Frequently Asked Questions
محتوى قابل للطي
General Questions
- What is a decant?
A decant is a smaller portion of an original fragrance, typically transferred from a full-sized bottle into a travel-sized vial. - Are your products authentic?
Yes, all fragrances offered by Parfum Library are 100% authentic. We do not sell replicas, imitations, or inspired fragrances. - How do you decant your perfumes?
Our decanting process involves using sterile equipment to carefully transfer the fragrance from the original bottle into a high-quality glass vial. - How many sprays can I expect from each decant size?
The number of sprays in a decant can vary depending on the atomizer and spray strength. However, you
can expect approximately:
2ml decant 20+ sprays
5ml decant 60+ sprays
10ml decant 120+ sprays - Do you offer samples?
Our decants are essentially samples of the original fragrance. You can choose
from a variety of sizes to suit your needs
Orders and Shipping
- How much is shipping?
We offer free shipping on orders above AED 200. For orders below AED 200, a flat shipping fee of AED 20 applies. - How long does shipping take?
Orders are typically delivered within 2-3 business days within the UAE. - What happens if my order is damaged or incorrect?
If you receive a damaged or incorrect product, please contact our customer service within 3 days of receiving your order for an exchange. - Do you ship internationally?
Currently, we only ship within the UAE.
Returns and Exchanges
- Do you accept returns?
Due to the nature of our products, we do not accept returns. - What is your exchange policy?
We offer exchanges for damaged or incorrect items within 3 days of receiving your order.
Fragrance Information
- How do I choose a fragrance?
We recommend exploring fragrance notes, reading reviews, or contacting our customer service for personalized recommendations. - Can I return a decant if I don't like the fragrance?
Our decants are custom-made to order, making them non-returnable. We understand fragrance preferences are personal, but individual orders cannot be resold. To help customers choose, we provide detailed fragrance information and encourage exploring options before purchase.