Frequently Asked Questions

• What is a decant?
  A decant is a smaller portion of an original fragrance, typically transferred from a full-sized bottle into a travel-sized vial.
• Are your products authentic?
  Yes, all fragrances offered by Parfum Library are 100% authentic. We do not sell replicas, imitations, or inspired fragrances.
• How do you decant your perfumes?
  Our decanting process involves using sterile equipment to carefully transfer the fragrance from the original bottle into a high-quality glass vial.
• How many sprays can I expect from each decant size?
  The number of sprays in a decant can vary depending on the atomizer and spray strength. However, you
  can expect approximately:
  2ml decant 20+ sprays
  5ml decant 60+ sprays
  10ml decant 120+ sprays
• Do you offer samples?
  Our decants are essentially samples of the original fragrance. You can choose
  from a variety of sizes to suit your needs

• How much is shipping?
  We offer free shipping on orders above AED 200. For orders below AED 200, a flat shipping fee of AED 20 applies.
• How long does shipping take?
  Orders are typically delivered within 2-3 business days within the UAE.
• What happens if my order is damaged or incorrect?
  If you receive a damaged or incorrect product, please contact our customer service within 3 days of receiving your order for an exchange.
• Do you ship internationally?
  Currently, we only ship within the UAE.

• Do you accept returns?
  Due to the nature of our products, we do not accept returns.
• What is your exchange policy?
  We offer exchanges for damaged or incorrect items within 3 days of receiving your order.

• How do I choose a fragrance?
  We recommend exploring fragrance notes, reading reviews, or contacting our customer service for personalized recommendations.
• Can I return a decant if I don't like the fragrance?
  Our decants are custom-made to order, making them non-returnable. We understand fragrance preferences are personal, but individual orders cannot be resold. To help customers choose, we provide detailed fragrance information and encourage exploring options before purchase.